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Refund and Returns Policy

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Refund Policy – Ceylon Happiness

At Ceylon Happiness, we are committed to providing you with high-quality products and services. We want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied, we offer a transparent refund policy to ensure your peace of mind.

1. Eligibility for Refunds

We offer refunds under the following circumstances:

a. Damaged or Defective Products: If you receive a damaged or defective product, please contact our customer support team within 7 days of receiving the item. We will provide instructions on how to return the product and will issue a full refund or send a replacement as per your preference.

b. Incorrect Product Shipment: In the event that you receive an incorrect product due to our error, please contact us within 7 days of receiving the item. We will arrange for the correct product to be sent to you or provide a full refund.

c. Unmet Service Expectations: If our services do not meet the expectations outlined in our service descriptions or agreements, please contact us within 30 days of the service delivery date. We will evaluate your case and issue a refund if it is determined that our service did not meet the specified standards.

2. Refund Process

To request a refund, please follow these steps:

a. Contact our customer support team at support@ceylonhappiness.com or +94 77 1000 540 to initiate the refund process.

b. Provide your order number, a clear explanation of the reason for the refund, and any relevant supporting documentation, such as photos of damaged products.

c. Our team will review your request and respond within 2 business days with further instructions or a resolution.

3. Refund Timeframe

Refunds will be processed within 7 business days of approval. The timeframe for funds to appear in your account may vary depending on your payment method and financial institution.

4. Non-Refundable Items and Services

Please note that certain items and services are non-refundable, including:

  • Services that have been completed as agreed upon.
  • Personalized or custom-made items unless they are damaged or defective.
  • Gift cards or vouchers.

5. Contact Us

If you have any questions or concerns about our refund policy or wish to initiate a refund request, please contact us at:

Email: support@ceylonhappiness.com | Phone: +94 77 1000 540

Our dedicated customer support team is available to assist you and address any issues you may have.


Please customize this refund policy to match your specific business practices and legal requirements. It’s essential to maintain transparency and communicate your refund policy clearly to your customers on your website. Additionally, consult with legal counsel to ensure that your policy complies with local and international regulations.

 
 
 
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